Support

Help with Zekt

Contact zekt.app@gmail.com. We aim to respond within three business days; resolving some issues may take longer. Support is available in English and Spanish. It is not an emergency or medical advice service.

Include your Zekt version, iPhone model, iOS version, steps taken, and expected result. You may attach a screenshot with personal information hidden. Do not send passwords, identification documents, or your complete history to start a support request.

Do I need an account? No. Your records are stored on your device and backed up automatically to your private iCloud; Zekt has no account system and no server copy. Zekt Premium is linked to your Apple Account.

How do I start? Open Workouts to start a session. Create and organize routines in Routines. Log each completed set during the session, then review the summary before finishing. Labels may vary with your language setting.

Can I choose different units? Yes. You can choose separate units for training loads, body weight, and circumference measurements. Check the displayed unit before entering a value or importing a file.

How do I back up my data? Zekt backs up automatically to your iCloud after each finished workout and once a day; check it in Settings → iCloud backup (iCloud Drive must be on for Zekt). For an extra copy, open Settings → Data → Export data and save the file somewhere you control. Exports may contain personal training records and measurements.

What is a SQLite recovery file? If normal opening or export fails, the app may offer a copy of its local database. It may include history, measurements, notes, and settings. It differs from JSON and cannot be restored with Restore data. Save it somewhere trusted; send it to support only after agreeing on necessity and handling. Recovery is not guaranteed. Sharing does not automatically remove temporary app copies.

How does restore work? Open Settings → Data → Restore data. Select a supported export and review its preview. Confirmation replaces local data covered by the file; it does not merge records. It does not clone your phone or restore every setting. Restore is unavailable during an active workout. Export your current state first.

Can you recover history from a lost phone? We do not hold a remote copy. Install Zekt on your new iPhone with the same Apple Account and iCloud Drive on: Zekt offers to restore your latest iCloud backup. Otherwise, recovery depends on a valid export. Do not reinstall the app to troubleshoot without first protecting your data.

Can I import workouts from another app? Zekt supports the workout export files of other supported apps. Open Settings → Data → Import workout history. Select the file, review units and warnings, and confirm the summary. Not every file version or variation is necessarily supported. We never need your password for another app.

What does linking an imported exercise mean? Linking identifies a catalog equivalent for information such as muscle attribution. Keeping the original name does not mean an equivalent is linked. Unlinked records may be excluded from muscle statistics; follow the importer's explanations.

How do I undo an import? Return to Settings → Data → Import workout history → View recent imports and select the batch. This entry appears when imports exist. Review its details and removal option. Read which records will be removed before confirming. This does not change the original export file. If the receipt is unexpected, stop and contact support.

What is shared with a routine? Zekt creates a routine file. Review its sharing options: weights and progression rules are optional. Sharing a routine is different from exporting your entire history.

Why did a rest alert not sound or a Live Activity not appear? Check iOS and Zekt permissions and settings. Delivery depends on the system, Focus/silent settings, device, and app state. These features cannot guarantee alerts in every circumstance.

How do I delete my data? Use available actions to delete local records. Delete exported copies from their respective destinations. To request deletion of an email sent to Zekt, contact privacy support with information that helps locate it.

Is there a subscription? Core workout logging is free. Zekt Premium is an optional monthly or annual subscription; the annual plan includes a 7-day free trial for eligible new subscribers. Prices for your country appear before you confirm. Cancel anytime in iPhone Settings → your name → Subscriptions at least 24 hours before renewal. Refunds are handled by Apple.

How do I restore Premium on a new phone? Sign in with the same Apple Account, open Zekt Premium from the menu, and choose Restore purchases. Premium does not move your workout history: it comes back with your iCloud backup when you install Zekt, or you can export it from Settings → Data → Export data and restore it on the new phone.

What if saving or finishing fails? Keep the app and its data. Record the exact message and app version. Avoid restoring or deleting data as a troubleshooting step. Contact support with reproduction steps; we cannot confirm that a failed operation was saved without investigating it.